|GRIEVANCE & REDRESS CELL|
Every organization must evolve a system for redressal of public grievances arising from its work. Grievance redressal mechanism is formed as an integral part of the machinery of the organization. No organization can claim to be accountable, responsible and user-friendly unless it has established an efficient and effective grievance redressal system. In fact, it is acting as gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the organization. It helps the organization to deliver quality services to the public and other stakeholders in a hassle free manner and in eliminating the cause of grievances.
There are Four categories of Grievances
For effective and efficient redressal, it shall be incumbent upon the officers dealing with public grievances to observe grievances. Redressal mechanism is achieved by placing the complaint and suggestion box in the main office block. Written information regarding the grievance are filed in the Grievance and Redressal cell. A meeting will be held on every Thursday to check the mechanism.
Grievance & Redress Cell is available in the institute for which faculty members are Administrators/Decision makers for this mechanism. Grievance Redress & Student Support Services
The following committees are constituted to help the students in solving their problems and also for providing guidance. Students are advised to contact the concerned members, with a written representation for receiving help. Students must note that all their problems cannot be solved over phone and written representations are required for verification of the records.